At 789win, your privacy is more than a legal obligation — it is a moral responsibility we take to heart. Learn how we protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
789win applies the highest security standards to ensure that all your personal information remains safe and confidential.
We believe players have the right to know how their data is managed. Here are 789win's key commitments to protecting the privacy of our Malaysian members.
789win only collects data that is strictly necessary to provide its services — account registration, identity verification, and RM transaction processing.
All 789win personal data is stored on servers protected by 256-bit SSL encryption, with strict role-based access controls and continuous monitoring.
789win has never and will never sell, rent, or trade members' personal data to any third party for marketing purposes without your consent.
You have the full right to access, correct, or request deletion of your personal data held in 789win's systems at any time by contacting customer support.
789win's privacy policy is fully drafted in accordance with Malaysia's Personal Data Protection Act 2010, which serves as the primary legal framework for data protection in Malaysia.
In the event of a data breach affecting your information, 789win is committed to notifying affected members within 72 hours of the incident being identified.
Compliant with Malaysia's Personal Data Protection Act 2010 (PDPA)
789win (referred to as "we", "the platform", or "789win") respects the privacy of every individual who uses our platform. This Privacy Policy sets out in detail how we collect, use, store, protect, and disclose your personal information when you register for, use, or interact with the 789win platform in Malaysia.
This Policy is drafted in accordance with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia and any applicable laws or regulations. By using the 789win platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
This Privacy Policy applies to all services provided by 789win, including live casino games (Baccarat, Blackjack, Roulette), Sports Betting (Malaysia Super League football, EPL, badminton, e-sports), online slots, the VIP programme, and all interactions conducted through the 789win website, mobile app, or any official communication channel.
Note: If you have any questions regarding this Privacy Policy, please contact our Data Protection Officer (DPO) at support@789win-play.net before using the platform.
789win collects various categories of personal data for different purposes. We only collect data that is strictly necessary to deliver the services you use:
A. Identity & Registration Data:
Full name (as per MyKad)
National identification number (MyKad)
Malaysian mobile phone number
Active email address
Date of birth (age verification)
Residential address (if required)
B. Financial & Transaction Data:
C. Usage & Technical Data:
789win never storing your bank account PIN or password. Payment information collected is limited strictly to what is needed to process the RM transaction you have requested.
789win uses the personal data collected for the following legitimate and stated purposes:
| Purpose of Use | Legal Basis (PDPA) |
|---|---|
| Member account registration and management | Contract fulfilment |
| Identity verification (KYC) and age verification | Legal obligations |
| Processing RM deposits and withdrawals | Contract fulfilment |
| Fraud prevention and anti-money laundering (AML) | Legal obligations |
| Customer support and dispute resolution | Contract fulfilment |
| Delivery of bonuses, promotions, and account notifications | Contract fulfilment / consent |
| Platform analytics for service improvement | Legitimate interests |
| Marketing communications (with consent) | Explicit consent |
| Complying with court orders or directions from regulatory authorities | Legal obligations |
We will not use your personal data for any purpose beyond those stated above without first obtaining your fresh consent.
789win does not sell, rent, or trade your personal data. However, under certain limited circumstances, we may need to share data with the following parties:
All third parties that receive personal data from 789win members are bound by data protection agreements requiring them to uphold privacy standards equal to or higher than those of 789win.
789win invests seriously in data security to protect member personal information from unauthorised access, breaches, modification, or destruction. The security measures we employ include:
While we take all reasonable precautions, no security system is 100% foolproof. We strongly recommend using a strong password and never sharing your 789win login credentials with anyone.
789win uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. The following are the types of cookies we use:
| Cookie Type | Purpose | Can It Be Disabled? |
|---|---|---|
| Essential Cookies | Session login, security, core platform functionality | No – required for platform functionality |
| Functional Cookies | Save your preferences (language, RM denomination, theme) | Yes – via browser settings |
| Analytical Cookies | Understanding usage patterns for UX improvement | Yes – disable via cookie settings |
| Marketing Cookies | Display of relevant 789win promotions | Yes – disable or withdraw consent |
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 789win platform.
In the context of 789win's global platform operations, your personal data may need to be transferred or processed outside Malaysia — for example, for data hosting or cloud computing purposes. Any such transfer will only take place when:
789win ensures that all cross-border data transfers are carried out with adequate safeguards and in full compliance with Malaysia's PDPA 2010.
Under Malaysia's PDPA 2010, you have the following rights regarding your personal data held by 789win:
Request a copy of your personal data held by 789win in a readable format.
Request the correction of inaccurate or incomplete data in your 789win records.
Request the deletion of your data when it is no longer required, subject to statutory retention obligations.
Object to the processing of your data for direct marketing purposes or on the basis of certain legitimate interests.
Request restriction of data processing while there is a dispute about the accuracy or legal basis of processing.
Withdraw consent for data processing granted previously at any time, without affecting any processing already carried out.
To exercise any of the rights above, please contact 789win's Data Protection Officer via email at support@789win-play.net with the subject line "Personal Data Rights Request". We will process your request within 21 business days.
We may require identity verification before processing a data rights request to ensure we are communicating with the correct individual and to safeguard your privacy.
789win retains your personal data for as long as necessary for the original purpose of collection or as required under Malaysian law:
| Data Category | Retention Period |
|---|---|
| Active account data | Throughout the active account period + 7 years after closure |
| Financial transaction records (RM) | 7 years (Malaysian legal requirement) |
| KYC records and identity verification | 5 years after the business relationship ends |
| Customer support logs | 3 years |
| Analytical cookie data | 13 months |
| Security and access logs | 2 years |
Once the retention period expires, your personal data will be securely deleted or anonymised in accordance with 789win's established data management procedures.
The 789win platform is not applicable and not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.
Should we discover that personal data of a minor has been collected without verified parental or guardian consent, we will take immediate steps to delete that data and terminate the relevant account.
If you become aware that someone under the age of 18 is using the 789win platform, please notify us immediately at support@789win-play.net so that prompt action can be taken.
789win reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or the services we offer. When a material amendment is made, we will:
We encourage you to review this Privacy Policy periodically to stay informed of our latest practices.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 789win handles your personal data, please contact our Data Protection Officer (DPO):
Emailsupport@789win-play.net
Live Chat24/7 within the 789win platform
Response TimeWithin 21 business days
LanguageBahasa Melayu & English
This Privacy Policy is effective from 1 January 2026 and supersedes all previous versions of the 789win Privacy Policy. We are committed to protecting your privacy and maintaining the trust you place in us.
Your privacy and security are always our top priority. Register now and enjoy Malaysia's most trusted online casino experience.